Privacy Policy

1. Information We Collect

When you use SimpleFax to send a fax, we collect the following information:

• •Email address: Used to send delivery confirmation and failure notifications.
• •Fax number: The recipient's fax number you provide.
• •Name (optional): Sender and recipient names for the cover page.
• •Documents: Files you upload for faxing.
• •IP address: Collected automatically for rate limiting and abuse prevention.

2. How We Use Your Information

• •To send the fax you requested.
• •To send delivery confirmation or failure notifications via email.
• •To enforce rate limits and prevent abuse.
• •To process payments via Stripe (for paid faxes).

3. Document Storage

Documents you upload are stored temporarily on Cloudflare R2 (encrypted at rest with AES-256) for the purpose of sending your fax. Documents are retained for up to 30 days to support delivery confirmation and troubleshooting, then automatically deleted.

4. Third-Party Services

We use the following third-party services:

• •Telnyx: Fax delivery provider. Your document and recipient number are transmitted to Telnyx for fax delivery.
• •Stripe: Payment processing. Stripe handles all credit card information directly — we never see or store card details.
• •Cloudflare R2: Document storage (encrypted at rest).
• •Resend: Email delivery for notifications.
• •Neon: Database hosting.
• •Vercel: Application hosting.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share information with the third-party services listed above as necessary to provide our service.

6. Cookies

We do not use tracking cookies. We may use essential cookies for CAPTCHA verification (Cloudflare Turnstile).

7. Your Rights

You can request deletion of your data by emailing privacy@simplefax.io. We will respond within 30 days.

8. Changes

We may update this policy from time to time. We will post the updated policy on this page with a revised "Last updated" date.

9. Contact

Questions about this privacy policy? Email us at privacy@simplefax.io.